Dear Ms. Crutchfield:
You people absolutely disgust me, and I am sick and tired of this stupidity. I just returned to Kuwait and examined my current bill, only to find out that your company has failed yet again to get my account right. I am now being charged a $200.00 "Early Termination Fee" for phone number 580-XXX-XXXX, even though I never asked for this number to be terminated. Six months ago I asked that this number be put on military deployment hold until I return in June of this year. I have no desire to change that, and never expressed any intentions to do so. In fact, I told you personally on the phone just three weeks ago that I am looking to upgrade that line in June -- why on earth would you charge me $200 to terminate it when I have given every indication to the contrary?
Refund the $200.00, plus all associated taxes and fees, to my account immediately.
This really comes as no surprise and just reinforces the collective incompetence that Sprint continues to show. Time and time again, your company has failed to get my bills correct despite my repeated complaints and phone calls too numerous to count. I am exasperated beyond the point of frustration, and am submitting a complaint to the Better Business Bureau this week. I should have done it a long time ago, but from now on every time Sprint fails to satisfy me, the BBB will know it. Given Sprint's long and sad history of customer service failures with me, I suspect that the BBB will get to know me quite well.
Sincerely,
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