Disgruntled customer: 2, Sprint: 1

I think I'm onto something here.  It only took a few hours for a response this time, and on a Saturday at that!  I guess all I have to do when Sprint screws up is email the right threats and insults to the right executives and they take care of me right away.  Hm.

Disgruntled customer: 1, Sprint: 1

It's the end of the month, so it must be time for me to rant about my favorite cell phone company again.

Dear Ms. Crutchfield:

You people absolutely disgust me, and I am sick and tired of this stupidity.  I just returned to Kuwait and examined my current bill, only to find out that your company has failed yet again to get my account right.  I am now being charged a $200.00 "Early Termination Fee" for phone number 580-XXX-XXXX, even though I never asked for this number to be terminated.  Six months ago I asked that this number be put on military deployment hold until I return in June of this year.  I have no desire to change that, and never expressed any intentions to do so.  In fact, I told you personally on the phone just three weeks ago that I am looking to upgrade that line in June -- why on earth would you charge me $200 to terminate it when I have given every indication to the contrary?

 

Refund the $200.00, plus all associated taxes and fees, to my account immediately.

 

This really comes as no surprise and just reinforces the collective incompetence that Sprint continues to show.  Time and time again, your company has failed to get my bills correct despite my repeated complaints and phone calls too numerous to count.  I am exasperated beyond the point of frustration, and am submitting a complaint to the Better Business Bureau this week.  I should have done it a long time ago, but from now on every time Sprint fails to satisfy me, the BBB will know it.  Given Sprint's long and sad history of customer service failures with me, I suspect that the BBB will get to know me quite well.

Sincerely,

Disgruntled customer: 1, Sprint: 0

Woudn't you know it, less than 24 hours after I sent the letter to my favorite cell phone company yesterday, a nice little refund in the amount of $217.80 appeared on my online bill.  It helps that I kept the last messages from some executive muckety-muck from the last time I had a tiff with them ... and some fellow unsatisfied customer posted the email addresses of every executive in the company.

I hope George is starting 2009 off with the mother of all hangovers.